Marinduque – The Pantawid Pamilya regional office in MiMaRoPa conducted a roll-out training on the enhanced Grievance Redress System (GRS) processes and guidelines to 34 provincial staff last August 26-27 in the municipalities of Gasan and Boac, respectively.

GRS is one of the main systems of the program that handles and answers to the complaints and comments of various stakeholders. Due to the number and gravity of grievances that the Department has to handle, the system crafted an enhanced processes and procedural guidelines wherein faster transactions will be ensured.

Mr. Gideon Flores, Regional Grievance Officer presented the enhanced GRS guidelines wherein flow charts or the step-by-step procedural guidelines of the different GRS categories were presented.

“Kailangan maipaalam natin sa lahat ang mga pagbabago sa mas pinagtibay na proseso ng GRS. Ito ay upang masiguro natin na natutugunan ng naaayon at tama sa oras ang katanungan at reklamo,” said Flores.

All staff were informed to process or handle grievances especially on misbehavior of beneficiaries such as gambling, alcoholism, pawning of cash card, collection of fees, and misrepresentation in line with the National Advisory Committee (NAC) Resolution No. 20.  Any violation on the abovementioned has corresponding sanctions such as warning, suspension, or termination from the program.

The roll-out trainings on the enhanced procedural guidelines to other provinces were conducted to the Provincial Grievance Officers. ###